tka11 Terms & Conditions

Eligibility Requirements

• You must be at least 21 years old.
• You may only create and operate a single account.
• All information provided at registration must be truthful, accurate, and complete.
• You must keep your account password and login details completely confidential.
• You may not allow any other person to use your account.

Identity Verification

tka11 may request identity verification from a user at any time. In cases of suspicious activity or rule violations, we reserve the right to temporarily suspend an account until verification is complete. Failure to provide the required documents may result in account closure.

Multiple Accounts Prohibited

Operating more than one account from the same person, household, device, IP address, or payment method is strictly prohibited. If this rule is violated, all associated accounts will be cancelled and any bonuses or winnings held in those accounts may be forfeited.

Accepted Payment Methods

tka11 currently supports transactions through the following mobile banking methods:

• bKash — easy and fast mobile payment
• Nagad — mobile financial service by the Postal Department
• Rocket — Dutch-Bangla Bank's mobile wallet
• Upay — mobile payment service by United Commercial Bank

Deposit Limits

The minimum deposit amount across all payment methods is ৳300. There is no set maximum deposit limit, though larger deposits may require additional verification. Deposits may take some time to reflect in your account, depending on the payment processor.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 15 minutes to 2 hours.
• The withdrawal method used should match the deposit method.
• Winnings from bonuses may not be withdrawn before the wagering requirements are fully met.
• tka11 may temporarily hold withdrawals in the case of suspicious transactions.

Welcome Bonus

New members at tka11 can receive a 100% bonus on their first deposit, up to ৳20,000. For example: depositing ৳1,000 gives you a ৳1,000 bonus, bringing your total balance to ৳2,000.

Wagering Requirements

To withdraw bonus funds, a 20x wagering requirement must be met. Wagering is calculated on the bonus amount only. Example: ৳1,000 bonus × 20 = ৳20,000 in wagers must be placed before winnings from the bonus can be withdrawn.

• A specific time limit applies for completing the wagering requirement.
• Some games may contribute fully or partially toward wagering calculations.
• Eligibility to receive a bonus depends on the individual terms of each offer.
• tka11 reserves the right to withdraw or modify bonuses.

Bonus Abuse

Any form of abuse, manipulation, or fraudulent activity related to the bonus system is strictly prohibited. If such activity is detected, the bonus and associated winnings will be cancelled and the account may be permanently closed.

General Gaming Terms

All games on tka11 are operated using certified Random Number Generator (RNG) technology, which ensures every result is completely unbiased and unpredictable. The platform offers games from various international-standard providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt.

Prohibited Activities

• Using software or automated tools (bots).
• Exploiting game loopholes or technical glitches.
• Colluding with other players to influence game outcomes.
• Disrespectful behaviour toward dealers or other players in live games.
• Using the platform for money laundering or any illegal financial activity.

Technical Errors

If a game remains incomplete due to a technical error or disconnection, tka11 reserves the right to cancel the relevant round and refund the bet amount. Any winnings resulting from a technical error will be considered void and do not constitute a valid claim.

VIP Tiers & Benefits

tka11's VIP program has five tiers. Weekly cashback is provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

VIP Program Terms

Advancement through VIP tiers depends on your overall activity on the platform. The timing and amount of cashback payments are at tka11's discretion, and tka11 reserves the right to modify VIP benefits without providing a reason. VIP tier status may be reviewed if an account becomes inactive.

Data Protection

tka11 uses SSL encryption technology to protect users' personal and financial information. We never sell or unauthorisedly disclose your personal data to third parties. For more details, please see our Privacy Policy.

Account Security

• Use a strong and unique password.
• Never share your login details with anyone.
• If you notice any suspicious activity, notify our support team immediately.
• Always log out after using a shared or public device.

Healthy Gaming Habits

tka11 believes gaming should be an enjoyable activity. We encourage our players to play responsibly. Only play with money that, if lost, will not affect your daily life.

Self-Exclusion

If a player feels their gaming habits are getting out of control, they can contact our support team to request a temporary or permanent account suspension. To learn more about responsible gaming, visit our Responsible Gaming page.

Minor Protection

This platform is strictly for users aged 21 and above only. It is your responsibility to take the necessary precautions to ensure that minors cannot access your account or device.

Closure by User

You may request to close your account at any time by contacting our support team. Any remaining valid balance may be withdrawn before closure, subject to all applicable terms being met.

Closure by tka11

tka11 may temporarily suspend or permanently close an account for any of the following reasons:

• Violation of any part of these Terms.
• Involvement in fraud, manipulation, or illegal activity.
• Providing false or misleading information.
• The account remaining completely inactive for an extended period.
• Any legal or regulatory reason.

Limitation of Liability

tka11 is not liable for any loss arising from technical issues, internet disconnection, third-party service failures, or any other cause. We always strive to ensure uninterrupted service, but temporary disruptions may occur due to technical maintenance.

Dispute Resolution

For any dispute or complaint, please contact our support team first. tka11's decision will be considered final. For assistance resolving disputes, you can reach us via 24/7 live chat or by email at [email protected].

Governing Law

These Terms and any matters relating to tka11 services will be governed by applicable international law. The user acknowledges that they are aware of the laws of their own jurisdiction and are using the platform in compliance with those laws.

Support Availability

tka11's customer support team is available 7 days a week, 24 hours a day, in both Bengali and English.

• Live Chat: Get instant help directly through live chat on the platform.
• Email: [email protected]